--- title: Terms of Service ยท Aeonav description: The terms that apply when you use the Aeonav hosted service and websites. canonical: https://www.aeonav.fivecoder.com/legal/terms updated: "2026-11-09" --- [/ Legal](http://www.aeonav.fivecoder.com/legal) # Terms of Service Last updated November 9, 2026 > **Publication status.** This is Aeonav's operational baseline, not a finalized legal agreement. Aeonav is operated by the Fivecoder team. No separate registered company is represented on this page. Before paid commercial launch, the operator's legal name, business address, refund policy, liability terms, governing law, dispute process, and data processing terms must be confirmed and inserted here. Aeonav is an independently operated hosted AI visibility service run by the Fivecoder team ("we", "our", or "us"). The legal name of the contracting party and a business address are not yet stated because they have not been confirmed. When we say the "Services", we mean the hosted Aeonav product, our websites, and our APIs. When we say "you", we mean the person or organization using the Services. ## [Upstream attribution](#upstream-attribution)Copy Anchor Link Aeonav is based in part on the Elmo open-source project. Elmo is licensed under the [MIT License](https://github.com/elmohq/elmo/blob/main/LICENSE.md), and its copyright notice is retained. The Elmo project and its maintainers are not parties to these terms, do not operate Aeonav, and do not endorse Aeonav. References to Elmo on this site are retained for attribution and compatibility only. ## [Changes to these terms](#changes-to-these-terms)Copy Anchor Link We may update these terms as the Service and its legal requirements change. The date at the top of this page shows the latest revision. Continued use after a revision means you accept the revised terms to the extent permitted by law. ## [Accounts](#accounts)Copy Anchor Link 1. You must provide accurate account information and keep it current. 2. You are responsible for your account credentials and for activity under your account. 3. You must be at least 18 years old and legally able to enter into a contract. 4. If you use the Services for an organization, you confirm that you are authorized to bind that organization. 5. We may suspend or close an account for security, fraud, abuse, non-payment, or a legal requirement. ## [Acceptable use](#acceptable-use)Copy Anchor Link You must follow our [Acceptable Use policy](http://www.aeonav.fivecoder.com/legal/acceptable-use). You may not use the Services to break the law, violate another person's rights, bypass access controls, send malware, interfere with the Service, or violate the terms of a third-party provider. ## [What Aeonav does](#what-aeonav-does)Copy Anchor Link Aeonav collects and analyzes information from AI answer engines, search products, websites, and related data sources. It reports how brands, pages, and topics appear in those environments. Results can be incomplete or change over time because answer engines, search indexes, models, and third-party data sources are probabilistic and can change without notice. Aeonav results are informational. They are not legal, financial, medical, or professional advice. You are responsible for decisions you make using the Services. ## [Plans, payment, and Waffo](#plans-payment-and-waffo)Copy Anchor Link 1. Paid plans and their prices are shown at checkout. The checkout page controls if there is a conflict with other pricing copy. 2. Waffo currently provides checkout and payment processing. Waffo's own terms and privacy policy also apply to its services. 3. Do not send card details to us by email or support message. Payment details are submitted through the checkout flow. 4. Payoneer may be used by the operator to receive settlement or payout. Payoneer is not a customer checkout method unless a checkout page explicitly says so. 5. You authorize recurring charges only when a recurring amount and interval are clearly disclosed at checkout. 6. Taxes, currency conversion, and payment-provider fees are handled as shown at checkout or as required by applicable law. > **Pending confirmation: payment role.** Waffo's final contractual role, including whether it acts as merchant of record for Aeonav purchases, must be confirmed before paid production launch. ## [Refunds and cancellation](#refunds-and-cancellation)Copy Anchor Link A final refund and cancellation policy has not yet been approved. - If you believe you were charged in error, contact with the account email, order reference, and a description of the issue. - We will review the request under the policy shown at the time of purchase and under applicable law. - No blanket non-refundable rule is stated in this baseline. - Cancelling a subscription stops future renewal charges when the cancellation is processed. It does not automatically delete account data. - Nothing in this section limits a refund or consumer right that applicable law does not allow us to limit. > **Pending confirmation: refund policy.** The final refund window, treatment of partial periods, cancellation timing, chargeback process, and any exceptions must be confirmed and published before the first paid charge. ## [Service changes and availability](#service-changes-and-availability)Copy Anchor Link We may change, add, or remove features and third-party data sources as the Service develops. We do not promise that every provider, model, search engine, or result will remain available. No service-level agreement is included unless a separate written agreement says so. ## [Your content and our service](#your-content-and-our-service)Copy Anchor Link 1. You retain ownership of the brands, prompts, websites, text, and other content you submit. 2. You grant us the limited rights needed to host, process, analyze, and display that content so we can provide the Services. 3. You confirm that you have the rights needed to submit the content and that our processing of it as described in these terms and the [Privacy Policy](http://www.aeonav.fivecoder.com/legal/privacy) does not violate another person's rights. 4. We own the Aeonav service, its software, its design, and its original content, except for open-source components and third-party materials governed by their own licenses. 5. Aeonav names, marks, and materials remain subject to their owners' rights. Nothing in these terms grants permission to use Aeonav branding to promote Aeonav. ## [Third-party services](#third-party-services)Copy Anchor Link The Services depend on third-party infrastructure, identity, payment, analytics, AI, search, and data providers. Those providers are not parties to these terms. Their availability, output, and terms can change. See the [Subprocessors](http://www.aeonav.fivecoder.com/legal/subprocessors) page for the current publication status. ## [Privacy and data processing](#privacy-and-data-processing)Copy Anchor Link Our [Privacy Policy](http://www.aeonav.fivecoder.com/legal/privacy) describes the personal information we handle. If you need a data processing addendum, contact . > **Pending confirmation: DPA.** No DPA template, transfer mechanism, security schedule, or enterprise data-processing commitment is represented as available until it has been reviewed and published. Do not promise a customer Standard Contractual Clauses or another transfer mechanism until that document is ready. ## [Disclaimers](#disclaimers)Copy Anchor Link To the extent permitted by law, the Services are provided "as is" and "as available". We do not guarantee that results are complete, accurate, reproducible, uninterrupted, or suitable for a particular decision. Third-party AI and search outputs can be wrong, incomplete, or changed without notice. Nothing in these terms excludes a warranty or right that applicable law does not allow us to exclude. ## [Limitation of liability](#limitation-of-liability)Copy Anchor Link > **Pending legal review: liability.** Aeonav has not yet adopted a final liability cap, exclusion of indirect damages, or customer indemnity clause. Those provisions must be drafted and reviewed for the operator's actual legal form and the laws that apply to its customers. Until then, this baseline does not assert a cap or waiver beyond what applicable law permits. ## [Governing law and disputes](#governing-law-and-disputes)Copy Anchor Link > **Pending confirmation: governing law and forum.** Aeonav has not selected a governing law, exclusive court, arbitration body, arbitration location, or class-action waiver. Those choices depend on the operator's legal form and advice from counsel. This baseline does not designate a jurisdiction or forum. Before a formal dispute process is adopted, raise concerns with so we can try to resolve them informally. ## [General](#general)Copy Anchor Link 1. You may not transfer your rights or obligations under these terms without our written consent. 2. We may transfer these terms as part of a merger, acquisition, restructuring, or transfer of the Service, subject to applicable law. 3. If part of these terms is unenforceable, the remaining parts continue to apply to the extent permitted by law. 4. A failure to enforce a provision is not a waiver of that provision. 5. These terms, the policies linked from this page, and any separate written agreement apply to the Services. ## [Contact](#contact)Copy Anchor Link Questions about these terms can be sent to . A postal address is intentionally not published until the operator's business address is confirmed. --- _This baseline is adapted from the [Basecamp open-source policies](https://github.com/basecamp/policies) under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/), with substantial modifications for Aeonav._ ## Other policies - [Privacy Policy](http://www.aeonav.fivecoder.com/legal/privacy) - [Cookie Policy](http://www.aeonav.fivecoder.com/legal/cookies) - [Subprocessors](http://www.aeonav.fivecoder.com/legal/subprocessors) - [Acceptable Use](http://www.aeonav.fivecoder.com/legal/acceptable-use)