Terms of Service
Last updated November 9, 2026
Publication status. This is Aeonav's operational baseline, not a finalized legal agreement. Aeonav is operated by the Fivecoder team. No separate registered company is represented on this page. Before paid commercial launch, the operator's legal name, business address, refund policy, liability terms, governing law, dispute process, and data processing terms must be confirmed and inserted here.
Aeonav is an independently operated hosted AI visibility service run by the Fivecoder team ("we", "our", or "us"). The legal name of the contracting party and a business address are not yet stated because they have not been confirmed.
When we say the "Services", we mean the hosted Aeonav product, our websites, and our APIs. When we say "you", we mean the person or organization using the Services.
Aeonav is based in part on the Elmo open-source project. Elmo is licensed under the MIT License, and its copyright notice is retained. The Elmo project and its maintainers are not parties to these terms, do not operate Aeonav, and do not endorse Aeonav. References to Elmo on this site are retained for attribution and compatibility only.
We may update these terms as the Service and its legal requirements change. The date at the top of this page shows the latest revision. Continued use after a revision means you accept the revised terms to the extent permitted by law.
You must follow our Acceptable Use policy. You may not use the Services to break the law, violate another person's rights, bypass access controls, send malware, interfere with the Service, or violate the terms of a third-party provider.
Aeonav collects and analyzes information from AI answer engines, search products, websites, and related data sources. It reports how brands, pages, and topics appear in those environments. Results can be incomplete or change over time because answer engines, search indexes, models, and third-party data sources are probabilistic and can change without notice.
Aeonav results are informational. They are not legal, financial, medical, or professional advice. You are responsible for decisions you make using the Services.
Pending confirmation: payment role. Waffo's final contractual role, including whether it acts as merchant of record for Aeonav purchases, must be confirmed before paid production launch.
A final refund and cancellation policy has not yet been approved.
Pending confirmation: refund policy. The final refund window, treatment of partial periods, cancellation timing, chargeback process, and any exceptions must be confirmed and published before the first paid charge.
We may change, add, or remove features and third-party data sources as the Service develops. We do not promise that every provider, model, search engine, or result will remain available. No service-level agreement is included unless a separate written agreement says so.
The Services depend on third-party infrastructure, identity, payment, analytics, AI, search, and data providers. Those providers are not parties to these terms. Their availability, output, and terms can change. See the Subprocessors page for the current publication status.
Our Privacy Policy describes the personal information we handle. If you need a data processing addendum, contact support@fivecoder.com.
Pending confirmation: DPA. No DPA template, transfer mechanism, security schedule, or enterprise data-processing commitment is represented as available until it has been reviewed and published. Do not promise a customer Standard Contractual Clauses or another transfer mechanism until that document is ready.
To the extent permitted by law, the Services are provided "as is" and "as available". We do not guarantee that results are complete, accurate, reproducible, uninterrupted, or suitable for a particular decision. Third-party AI and search outputs can be wrong, incomplete, or changed without notice.
Nothing in these terms excludes a warranty or right that applicable law does not allow us to exclude.
Pending legal review: liability. Aeonav has not yet adopted a final liability cap, exclusion of indirect damages, or customer indemnity clause. Those provisions must be drafted and reviewed for the operator's actual legal form and the laws that apply to its customers. Until then, this baseline does not assert a cap or waiver beyond what applicable law permits.
Pending confirmation: governing law and forum. Aeonav has not selected a governing law, exclusive court, arbitration body, arbitration location, or class-action waiver. Those choices depend on the operator's legal form and advice from counsel. This baseline does not designate a jurisdiction or forum.
Before a formal dispute process is adopted, raise concerns with support@fivecoder.com so we can try to resolve them informally.
Questions about these terms can be sent to support@fivecoder.com. A postal address is intentionally not published until the operator's business address is confirmed.
This baseline is adapted from the Basecamp open-source policies under CC BY 4.0, with substantial modifications for Aeonav.